Decor Planet is the interior home designer guru located in Hume council and selling home decoration items all over Australia. Our aim is to not only sell home decoration products but also ensure high customer satisfaction.
Refund / Exchange are only available within 7 days of receiving the product by the buyers. Please email us at decor.planet.melbourne@gmail.com
1. If the product is found damaged after unboxing it.
- We will require a short video of opening the box and clear shot of the damages before we consider refund or exchange.
- If the product is found to be damaged after watching the video supply by the customer, Exchange will be offer depending upon availability of a similar product.
- If the product is not available, we will refund the money after deduction the postage.
2. Change of mind.
- Sorry we don’t provide refunds and returns for the change of mind.
- You can exchange your item if we have similar value product available.
- If you can’t visit us in person for exchange you will need to organise the product return postage at your own expense.
We follow Australian Privacy laws in association with overall Ausbaba privacy policy.
Please complete the form below and we will get back you as soon as possible.